Who we are

This website is operated by WalterFrank Properties Limited (number 10053917).

We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with our Website Privacy Policy (https://www.walterfrankproperties.com/privacy-policy) which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Our website

This cookie policy only relates to your use of our website: walterfrankproperties.com.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to share content on social media. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie polices. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies on this website to:

• recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
• obtain information about your preferences and use of our website;
• carry out research and statistical analysis to help improve our content, and to help us better understand our users’ requirements; and
• make your online experience more efficient and enjoyable.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Type of cookies

The cookies we place on your device fall into the following categories:

• Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
• Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache
• Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided
• Performance cookies—these cookies collect information about how you use our website, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works
• Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites

The cookies we use

The table below provides more information about the cookies we use and why:

Consent to use cookies

There is a notice on our home page which describes how we use cookies.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us please send an email to matthew.napoli@walterfrankproperties.com or write to The Directors, WalterFrank Properties Limited, 89 Leigh Road, Eastleigh, Hampshire, SO50 9DQ.

Changes to this policy

This policy was finalised on 4 February 2020.

We may change this policy from time to time, when we do we will inform you by placing an updated copy on our website or otherwise informing by email or other means of communication.

We would like to thank the photographers who have allowed us to use their images on our website.

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

WalterFrank Properties Limited (number 10053917) collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

In the course of operating our website and conducting our other activities as a property investment company we collect the following personal information:

• IP address and other technical information obtained from your access to our website.
• Other personal details which you provide to us during the course of our business relationship with you.

How we use your personal information

We use your personal information to:

• (where you have requested us to do so) to keep you updated on our activities generally;
• manage our relationship with you; and
• enable our website to operate properly.

Who we share your personal information with

We do not routinely share personal information provided to us with others.

We may share your personal information with interested parties in connection with any sale of, or investment in, our business or transfer of any of our assets.

We will share personal information with law enforcement or other authorities if required by applicable law.

Whether information has to be provided by you, and if so why

The provision of contact information is required from you to enable us to communicate with you. Other information (e.g. personal information relevant to your tenancy) is needed for us to perform our contract with you (if you are an tenant).  We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold information for as long as required or permitted by law and in any event for at least six years.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address;
• access to your personal information and to certain other supplementary information;
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
• object at any time to processing of personal information concerning you for direct marketing;
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• object in certain other situations to our continued processing of your personal information;
• otherwise restrict our processing of your personal information in certain circumstances; and
• withdraw your consent to our processing where we are relying on consent as the lawful basis for the processing in question.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us;
• let us have enough information to identify you;
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 4 February 2020.

We may change this privacy notice from time to time, when we do we will inform you by placing an updated copy on our website or otherwise informing by email or other means of communication.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to matthew.napoli@walterfrankproperties.com or write to The Directors, WalterFrank Properties Limited, 89 Leigh Road, Eastleigh, Hampshire, SO50 9DQ.

Name of company
WalterFrank Properties Limited

Registered office
89 Leigh Road
Eastleigh SO50 9DQ

Contact details
Tel:
E-mail: